TERMS OF SERVICE
BROOMSMEN POLICY
Following are our basic terms of service.
We reserve the right to alter or modify these terms at any time in which you will be given
the revised Agreement and your continued use of the service implies agreement with
these terms.
BroomsMen agrees to provide cleaning and turnover services to you per your request.
A service request can be a direct booking through our website www.BroomsMen.com, a
request or booking via text/ email or phone, or via any software, platform or project
management tool you might be using to manage your guest bookings/ turnovers etc.,
that you give us access to. Every newly assigned cleaning/ turnover service via any
software or platform will be seen as new service request. By requesting or directly
booking one or more of our services in any way, you are agreeing to these Terms of
Service. We will always try to perform the requested services within the requested time
frame or until the latest due time (most of the time before a scheduled check-in).
BroomsMen reserves the right to not accept, cancel or re-schedule any requested
service or booking at any time. This happens very rarely, but if BroomsMen is not able
to accept a service request or is in a position that forces BroomsMen to cancel or
re-schedule, BroomsMen will let client know as soon as possible before the actual date
of requested service. In case of online bookings that are already paid for, BroomsMen
will refund the payment for the canceled/ not accepted service request. We will not be
liable to you or be deemed to be in breach of this agreement for any delay in
performing, or any failure to perform, any of our obligations if the delay or failure was
due to any cause beyond our reasonable control such as shortages, unavailability,
overbooking, severe weather, power or other utility cut-off, burglary, natural disaster,
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strikes, governmental action, terrorism, war, civil unrest or other similar occurrences. In
no event shall we be liable for exemplary, incidental, indirect, special or consequential
damages or for any business, financial or economic loss such as lost reputation, lost
bargain, lost profit, loss of anticipated savings or lost opportunity arising out of or
resulting from this agreement (even if we have been advised of the possibility thereof)
and whether such loss arises as a result of negligence, breach of contract, tort or
otherwise by us or any agent, employee or third party providing services on our behalf
(including a Third Party Supplier) except to the extent the foregoing limitation is
prohibited by applicable law.
You may withdraw a service request and cancel the relevant cleaning or turnover
services up to 24 hours before commencement of such services. Any charges already
paid shall be refunded to you.
You are hiring us to clean a vacant home, condominium, rental apartment or “Airbnb”
(“Property”, “Job Site”, “Place”, “Unit”). The charges for our services are for the agreed
dollar amount (“Rates”, -agreed upon our initial consultation) for an individual or a team
of our employees or contractors (“team members”) for a maximum of a fixed amount of
working hours of cleaning, turnover services or related services. Our team members will
do their very best to make sure client’s property is absolutely clean and guest-ready
every single time they provide a cleaning. However in the event of a job site being in
very bad condition, resulting in the cleaning taking at least one more hour than the
average cleaning duration known for the job site, BroomsMen may have the right to
charge for the additional time spent. BroomsMen will do their best to communicate and
report such circumstances immediately upon entering the job site. Items left behind or
damaged will also be reported, as well as any need of maintenance when noticed.
There are no refunds. By using our service you agree to the terms of this agreement
and agree to pay the total due to us. All agreements are contingent upon accidents or
delays beyond our control. You agree that by giving us keys, key fobs/ cards, key pad
code or any other form of access info to the property (your own or managed), you are
allowing access to each of BroomsMen’s employees, contractors and agents to the
property you requested services for.
RATES
We have no hourly minimum. Every different type of cleaning has a different rate, based
on property size, bedroom and bathroom count, as well as additional services you might
need. There may be times when BroomsMen may re-evaluate rates based on the time it
takes to perform the service or based on the scope of the project. Price adjustments or
additional charges may also apply for extremely dirty floors or kitchen appliances,
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extreme soap scum build up, very greasy cabinet fronts, etc. BroomsMen will discuss
any price or service changes with Client.
CLIENT OBLIGATIONS
In order to allow us to provide our cleaning services, Client agrees to:
● Provide us with complete, accurate and timely information about the Property, the
Guest and other information reasonably requested by us or which you consider
relevant for provision of the relevant services, at all times.
● Liaise and cooperate fully with us in the provision of the services.
● Respond to any requests which may be made by us.
● Make sure we have access (and are allowed to have access) to the property for
the time you requested our services.
● Inform all relevant stakeholders (home/ property owner, property manager, lease
holder, front desk, leasing office, concierge, guests, tenants, etc.) about us
accessing the property to provide the requested/ booked services.
● Make sure the property is safe to access and in a condition that’s safe for
BroomsMen’s team members to perform our services.
● Comply with the provisions, requirements/ your obligations herein.
● Pay our rates, fees, and costs either upfront or within a week of receiving our
invoice.
● Not at any time during or following the provision of the services, directly or
indirectly solicit or entice away (or attempt to solicit or entice away) any
employees or contractors of BroomsMen, including our cleaners or turnover
specialists, from our employment or engagement.
You agree to indemnify and hold us harmless from and against any claims, liabilities,
damages, losses, and expenses including (without limitation) reasonable legal fees,
arising out of, or in connection with, any breach by you of these terms.
TEAM
Team members usually work in pairs depending on the size of the job site. Team
members' only purpose while at the job site is to perform cleaning services. It is
BroomsMen’s policy that team members do not smoke, eat, lay down in bed or on
couch, sleep or do anything else other than their job on the site. It is forbidden for our
team members to bring in other people other than BroomsMen employees or
contractors.
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WHAT BROOMSMEN WON’T DO
BroomsMen is not responsible for damage due to faulty and or improper installation of
any item. Examples would be: broken or improperly installed blinds, tiles, curtain rods,
shelves, loose carpet, etc. All surfaces (e.g. marble, granite, hardwood floors, etc.) are
assumed sealed and ready to clean without causing harm. Seasonal insect infestations
can also be a problem and may prevent us from completely cleaning a home. If
roaches, fleas, bedbugs, or rodents are encountered we will not clean and call you
ASAP regarding the problem. Team members will not pull out any appliances (e.g.
stove, fridge, washer/dryer) due to the possibility of causing floor damage or
disconnecting the appliance resulting in damage. However, if Client moves these
appliances out beforehand or has it arranged to have them moved while team members
are at the job site team members will clean behind them.
The following are acceptable for additional fees:
● Furniture Treatment
● Carpet Treatment
● Cleaning of exterior windows
● Gardening & garden shed cleaning
● Mold and/or bio-hazardous substance removal
● Industrial cleaning
● The lifting of heavy furniture
● Cleaning surfaces above arms reach
● Extermination (insects etc.)
● Yard work
● Cleaning of items that appear to be broken or are likely to break during cleaning
ACCIDENTS AND DAMAGE
Due to the nature of the BroomsMen’s business, team members are required to touch
virtually everything on the job site. Team members are as careful as possible. However,
if something does get damaged while cleaning, team members are instructed to call our
office immediately and to leave a note advising Client of the incident. The office will also
follow-up with a phone call or email to Client to determine the best course of action. In
the event an item is damaged or broken we reserve the option of repair or replacement.
A dollar value of “one-of-a-kind” items damaged must be demonstrated in order that a
settlement may be determined.
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CLEANING COMPLAINTS AND ISSUES
All complaints or issues in regards to missed items need to be addressed in writing to
BroomsMen via email or text within 24 hours after the service or within 6 hours after
check-in. If agreed on, BroomsMen may leave a filled-out cleaning checklist for the
guest with a number to call in case the guests notice a missed item. BroomsMen
reserves the right to correct all issues within 24 hours of being notified. As part of our
commitment to customer satisfaction, we will address all cleaning issues. If something
was missed and the complaint is determined to be legitimate, BroomsMen will take care
of the missed item or items. BroomsMen and Team Members are there to clean.
Cleaning is not fixing damage or remedies for extreme dirt, extreme soap scum,
mold/mildew that has rotted out caulk, neglected grease build-up cabinets, mineral
build-up, etc. If during the cleaning Team Members come across a situation that they
just can’t get “clean” they will call BroomsMen/manager and we will call client to notify.
CANCELATION POLICY
All cleaning times and schedules are the responsibility of Client. BroomsMen needs to
be notified of any change of the schedule before 9am on the day of the scheduled
cleanings. Client will be liable to pay a $40 fee for cancellations received after 9am for a
scheduled cleaning for the same day. In the event of the same cleaning being
re-scheduled to the next day or following days, but not more than four days in the future,
Client will be liable to pay a $25 re-scheduling fee. If team members arrive during the
requested cleaning day/time and they are turned away, or can not gain access to the job
site for any reason, Client will be notified immediately. If this occurs Client will have 30
minutes to get the team into the job site. If after 30 minutes the team still does not have
access to the job site the team is instructed to leave and Client will be liable to pay
either a $40 cancellation fee or a $25 re-scheduling fee. If BroomsMen is made aware
of the fact that we will be able to access the property within the next hour after arriving
at the job site, we reserve the right to decide if we leave the property and re-schedule or
wait for 60 minutes the most, for a “late-access fee” of $15.
WEATHER
In severe weather, BroomsMen may determine it is not safe to travel or carry equipment
and supplies to the job site. If severe weather should occur, BroomsMen may cancel the
scheduled cleaning and will not be held liable in any way. If this does occur, BroomsMen
will reschedule the cleaning at the earliest date agreeable to both parties.
SPECIAL REQUEST
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Please email BroomsMen at least 24 hours before the scheduled cleaning with any
special requests so that we can schedule the extra time needed or additional man
power to complete these tasks and provide you the Client with an updated fee/cost.
BroomsMen will provide an over-the-phone estimate however, reserves the right to
adjust the quote once team members have arrived at the job site. Any alterations or
changes from the Flat Rate Turnover Cleaning Services involving extra work, will be
performed at an extra charge. Any last-minute or emergency cleaning services are also
at an extra charge. Any extra charges must be approved in writing via email or text
between BroomsMen and Client before any extra work begins.
Other items may be requested to be cleaned, these should be discussed with the
BroomsMen prior to the date of requested service. There may be an additional cost to
clean items not listed in the 'included services' per cleaning.
PAYMENT POLICY
We will render invoices to you in respect of each service request and such invoices may
include services provided by Third Party Suppliers. The charges shall be payable
immediately upon receipt of the invoice (sent via email) or within 7 days after receipt the
latest. We reserve the right to cancel any future bookings or to not accept any future
service requests, if we have not received payment for invoices that have been due for
over 14 days. In the event the collection of an amount due to BroomsMen by Client
requires legal or collection action, Client agrees to pay all costs of collection without
limitation for reasonable attorney fees, interest on past due amount, court costs, and all
other costs associated with the collection action. Moreover, BroomsMen reserves the
right to place a lien and or a judgment upon Clients property for delinquent payment
greater than 30 days, and Client agrees to pay all legal fees associated with this
remedy.
Overdue payments are subject to a late fee of fifteen percent (15%) for accounts
overdue by 15 days. In addition, interest will be charged at the rate of twelve percent
(12%) per annum on all overdue amounts accruing monthly.